Never lose a flooring job to a missed call
Flooring customers usually shop several showrooms and installers. The one who answers first and shows up to measure often wins.
Where inquiries slip away
After-hours showroom calls
People browse flooring in the evening and on weekends, when no one is at the desk.
Measure visits that never get booked
A back-and-forth to find a time loses momentum, and the customer moves on.
Quotes in limbo
Material choices take weeks. Without follow-up, a quote just ages out.
The questions it asks
Every trade needs different details to make a callback useful. For flooring companies, a typical conversation covers:
- Which rooms, and about how many square feet?
- Hardwood, LVP, tile, carpet, or not sure?
- New install, replacement, or refinish?
- Is there existing flooring to remove?
- When do you need it finished?
What drives a ballpark
If you want it to give a ballpark, it works from your own price guide. The factors that usually matter:
- Square footage
- Material and grade
- Removal and subfloor prep
- Stairs, transitions, and furniture moving
Any estimate is a range, labeled as a ballpark, and your people confirm the final price.
Following up so quotes don't go quiet
Material decisions take time, so a short check-in after samples or a quote, and another when you have a good install slot open, keeps the job warm without nagging.
Follow-up reminders go to a named person on your team, and monthly reporting shows what was answered, quoted and won. Read our guide to following up politely.
Questions from flooring companies
Can it book measure visits?
Yes. It can offer the open measure slots you choose and add the booking to your calendar, so the customer isn't waiting on a callback.
Does it know our products?
It uses what you tell it: the categories you sell, rough price ranges, and which jobs need a visit first.
Run a flooring business in NH or Maine?
Tell me what's slipping. I'll give you an honest answer, even if it's that you don't need me.
Talk to Andrew →